Privacy policy

We are committed to protecting and respecting your privacy when dealing with your personal information.

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, is used, stored, disclosed and processed by us.  .  Please read the following carefully to understand our practices regarding your personal data, how we will treat it and your rights in relation to that data.  By providing your personal data to us or by using our services, website or other online or digital platform(s) you are accepting or consenting to the practices as described or referred to in this privacy policy.

NOETI Limited is part of the Alliance Medical group of companies which is  owned by iCON Infrastructure LLP (iCON), a limited liability partnership incorporated and registered in England and Wales.

When we refer to ‘we’, ‘us’ and ‘our’, we mean NOETI Limited.

Your Personal Data

When we refer to personal data in this policy, we mean information that can or has the potential to identify you as an individual.  We may hold and use personal data about you as a customer, employee,  independent contractor, supplier of services or in any other capacity.  Depending on what services you receive from us this may include sensitive personal data.

When do we collect personal data about you?

We may collect personal data about you if you:

• you are our customer
• you are engaged by us as an independent contractor/consultant to provide services
• visit one of our websites
• apply for a job with us and as part of the recruitment process
• enquire about any of our services
• use or request to use any of our online services
• fill in a form or survey for us
• carry out a transaction on our website
• participate in a promotion or marketing activity
• contact us, for example by email, telephone or social media
• participate in interactive features on any of our websites

Please note in the interests of training and continually improving our services, calls to NOETI  may be monitored or recorded.  

Why do we collect your personal data

• to enable us to carry out our obligations to you in connection with the services we provide to you and/or arising from any contract entered into between you and us and related matters such as, billing, accounting and audit, credit or other payment card verification, anti-fraud screening
• to send communications to you by post, phone, text messages, or email, relating to the service provided
• to process job applications, conduct any pre-employment screening and formalise any contracts of employment and/or contracts of service
• to provide you with information, products or services that you request from us
• to allow you to participate in interactive features of our services, when you choose to do so
• to notify you about changes to our products or services
• to respond to requests where we have a legal or regulatory obligation to do so
• to assess the quality of the services you have received from  us (including giving you the opportunity to complete customer satisfaction surveys) and any concerns or complaints you may raise, so that these can be properly investigated
• to ensure that content from any of our websites is presented in the most effective manner for you and for your computing device

Lawful Basis

To process your information in accordance with the data protection laws, we must establish a lawful basis for doing so which must be at least one of the following:

• performance of a contract
• legal obligation
• for the protection of our and your vital interests
• legitimate interest and/or
• with your consent

We process your personal information for a number of legitimate interests as set out within this privacy policy having assessed and taken into account your interests, rights and freedoms.

Your personal data will be kept confidential and secure and will, unless you agree otherwise, only be used for the purpose(s) for which it was collected and in accordance with this Privacy Policy and applicable data protection laws,

Sensitive personal data will only be disclosed in accordance with data protection laws.  We will only use your sensitive personal data for the purposes for which you have given it to us and where we have a lawful basis under the data protection laws to do so.  

Organisational and Technical Security Measures

We have appropriate organisational and technical security measures in place to prevent unauthorised access or unlawful processing of personal data and to prevent personal data being lost, destroyed or damaged.  We continually audit our information systems to make sure that the ongoing security is robust.  

Any personal data you provide will be held for as long as is necessary having regard to the purpose for which it was collected and in accordance with all applicable data protection laws and/or appropriate guidance.

Transfers of Personal Data outside the European Economic Area (“EEA”)

Personal data that we collect from you may be transferred to, and stored at, a destination outside the EEA.  It may also be processed by employees operating outside the EEA who work for us or for one of our suppliers.  Where we transfer your personal data outside the EEA, we will ensure that there are adequate protections in place for your rights, in accordance with data protection laws.  By submitting your personal data, and in providing any personal data to us, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.  

All personal data you provide to us is stored securely.    Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website and information systems, you are responsible for keeping that password confidential.  We ask you not to share a password with anyone.  

The transmission of information via the internet cannot be guaranteed as completely secure.  However, we ensure that any information transferred to our websites is via an encrypted connection.  Once we have received your information, we will use strict procedures and security features for prevention of unauthorised access.  

At your request, we may occasionally transfer personal information to you via email, or you may choose to transfer information to us via email.  Email is not a secure method of information transmission; if you choose to send or receive such information via email, you do so at your own risk.

Disclosure of your personal data

We may disclose your personal data (to the extent necessary) to certain third-party organisations used to support the delivery of our services during our usual course of business.  These may include the following:

• business partners, suppliers and sub-contractors for the performance of services we provide to you and in connection with the development of services and products
• organisations providing IT systems support and hosting in relation to the IT systems on which your information is stored
• third party debt collectors for the purposes of debt collection
• delivery companies for the purposes of transportation
• third party service providers for the purposes of storage of information and confidential destruction
• third party marketing companies for the purpose of sending marketing emails, subject to obtaining appropriate consent from you.  

Where a third-party data processor is used, we make sure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under data protection laws.

We may also disclose your personal data to third parties in the event that we sell or buy any business or assets or where we are required by law to do so.

Your Rights

You have the following rights in relation to your personal data

• Right of access: the right to make a written request for details of your personal information and a copy of that personal information.  
• Right to rectification: the right to have inaccurate information about you corrected or removed.  
• Right to erasure ('right to be forgotten'): the right to have certain personal information about you erased.  
• Right to restriction of processing: the right to request that your personal information is only used for restricted purposes.  
• Right to object: the right to object to processing of your personal information in cases where our processing is based on the performance of a task carried out in the public interest or we have let you know the processing is necessary for ours or a third party’s legitimate interests.  
• Right to data portability: the right to ask for the personal information you have made available to us to be transferred to you or a third party in machine - readable format.
• Right to withdraw consent: the right to withdraw any consent you have previously given us to handle your personal information.  If you withdraw your consent, this will not affect the lawfulness of Alliance’s use of your personal information prior to the withdrawal of your consent and we will let you know if we will no longer be able to provide you your chosen product or service.  
• Right in relation to automated decisions: you have the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you or similarly significantly affects you, unless it is necessary for entering into a contract with you, it is authorised by law or you have given your explicit consent.  We will let you know when such decisions are made, the lawful grounds we rely on and the rights you have.

Please note: Your rights are not absolute: they do not always apply in all cases and we will let you know in our correspondence with you how and whether we will be able to comply with your request

If you want to exercise your rights in respect of your personal data, the best way to do so is to contact us by email at dataprotectionofficer@alliance.co.uk or to write to us for the attention of the data protection officer at the address below.  In order to protect your privacy, we may ask you to prove your identity before we take any steps in response to such a request.  

The Data Protection Officer
NOETI Limited
AML Hub, The Woods
Opus 40 Business Park
Warwick CV34 5AH

If you are not satisfied with how we handle your request, you can contact the Information Commissioner’s Office on 0303 123 1113 or visit their website (http://www.ico.org.uk).  

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and as a result it may be amended from time to time without notice.  As a result, we encourage you to review this Privacy Policy regularly.